SHOPPING INFORMATION
Yes! Of course it is safe to shop with us. Our company is registered to Suruhanjaya Syarikat Malaysia (SSM) with registration number 003032130-U. Furthermore, our payment gateway partner, Billplz is a secured payment provider registered under Bank Negara Malaysia.
To place an order, head to our Shop page, select items that you need and add to cart. Then, click on the cart logo at the top right corner of our page and checkout. On checkout page, fill in your details and click on Pay Now. Be sure to complete payment for your order in order for us to ship your items.
Once your order is paid, we will receive your order details and pack your order immediately. Your order will be shipped out by our preferred shipping partner in no time. Once your order is shipped, you will receive an email with your parcel’s tracking number and a link to track your order.
You can track your order by going to My Account > Orders.
Tracking number will be sent to you by SMS & email once order is shipped
Yes. It is safe to use.
RELX has FDA approval in the U.S.
RELX also acquired CE-RoHS Safety Certificate within the electronic cigarette standards of the EU.
Check the following attachment.
AFTER SALES
Any changes or cancellation request has to be made through live chat within 24 hours after payment as we ship out all orders within 24 hours.
Cancellation of shipped orders is not allowed.
There will be a cancellation fee of RM 2 per cancellation request.
Refund to bank accounts only.
Contact us via live chat or email us to arrange return or exchange.
All return or warranty claims shipping fee will be bear on customer. We doesn’t provide free warranty & return shipping fee.
Click here for more information about Warranty & Return Policy
If your items have still not arrived, don’t worry. You could get the tracking number from the email we have sent to you earlier when we shipped your item. Track the item from the link in the email or call Poslaju helpline 1300-300-300 to check on the delivery status.
If this case happen, kindly email or live chat us with the following information.
- Order ID
- Receiver’s Name
- Receiver’s Phone Number
- Receiver’s Address
- Date of Purchase
- Missing Item List
Email address : return@yt2429.my
We will assist to check on parcel status and claim the refund from the courier company. This claim process should take at least 3 weeks to 2 months to complete.
No, sorry. We currently doesn’t support self collection/pickup from our store.